Contact Us: contact@bioaqua.cn.com

The total time it takes to receive your order is shown below:

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time: The time for your item(s) to tarvel from our warehouse to your destination.

bioaqua.store offers four different international shipping methods:

Shipping from Chinese Warehouse
Normal Airmail and register airmail Area time
United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom 7-45 business days
Australia,New Zealand,Singapore 7-25 business days
Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-25 business days
Russia, Denmark,India 10-30 business days
Mexico 15-35 business days
Brazil 20-50 business days
Other countries 7-35 business days
Priority Direct Mail Austria, Belgium, Denmark, Finland, Hungary, Czech Republic, Greece, Italy, Netherlands, Portugal, Sweden, Poland 6-24 business days
United Kingdom 4-19 business days
Germany, France 7-22 business days
Australia 7-23 business days
United States 9-35 business days
Spain 10-35 business days
European Direct Mail Czech Republic,Germany,Spain,France,Italy,Poland,United Kingdom 7-35 business days
Brazil Direct Mail Brazil 15-45 business days
Southeast Asia Direct Mail Singapore,Vietnam,Thailand,Malaysia,Philippines,Sri Lanka 2-29 business days
Japan Direct Mail Japan 3-29 business days
India Direct Mail India 8-26 business days
South Korea Direct Mail Korea 9-26 business days
Canada Dierct Mail Canada 5-25 business days
Russia Direct Mail Russian Federation 15-22 business days
Ukraine Direct Mail Ukraine 12-18 business days
Middle East Direct Mail United Arab Emirates, Bahrain, Oman, Saudi Arabia, Iran(Islamic Republic of), Kuwait,Egypt 5-11 business days
Electric Vehicle Direct Mail Czech republic, Hungary, Poland, Netherlands, Belgium, France, Denmark, Sweden, Germany,United States, United Kingdom, Italy, Portugal, Lithuania, Bulgaria, Spain, Austria, Croatia, Canada 12-19 business days
Electric Vehicle Railway Direct Mail United Kingdom,Italy,Germany,Poland,Austria,Czech republic,Slovakia (Slovak Republic),Belgium,Netherlands,Switzerland,Hungary,France,Spain,Portugal,Denmark,Lithuania,Latvia,Estonia,Sweden,Finland 25-35 business days
ARAMEX Direct Mail United Arab Emirates, India, Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey 5-10 business days
EMS Brazil 25-55 business days
Other countries 7-15 business days
Expedited Shipping Brazil 7-25 business days
Other countries 5-8 business days

Note: The shipping time mentioned above refers to the estimated time of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, public holidays, customs issues, and any other event beyond our direct control.

* Expedited shipping can not be used for PO Box addresses

SHIPPING

We use air shipping service that arrives within 21-32 business days from the date your order has been shipped (shipping time varies per destination). Please note this dependent on your country of resident and does not include customs processing delays. 

* Sometimes delays may occur depending on mailing volume and customs at postal offices

CUSTOMS, TAXES, DUTIES AND TARIFFS

We are not responsible for customs, taxes, duties and tariffs. Unfortunately we have no control over that, it all deals with laws and regulations in your respective country. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Monochrome living is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.